CONDIZIONI GENERALI

Informazioni generali
TERMS & CONDITIONS

TERMS & CONDITIONS - Lovelycaribe.com

This website is operated by LovelyCaribe by AVC S.r.l.s. (with VAT number 10658970966).
AVC S.r.l.s. and our affiliates provide our products and services to you subject to the following terms and conditions.
Please read these terms and conditions of use ("Terms and Conditions") before using this website ("Site").
You consent to these Terms and Conditions when you use this Site, without qualification.
If you disagree with any part of the Terms and Conditions, you may not use this Site in any way.

PAYMENT POLICY
Reservations require payment in advance. Your credit card will be debited within 24 hours after making your reservation.
Accepted credit cards:VISA, MASTERCARD, AMERICAN EXPRESS.
Your payment will be to AVC S.r.l.s., and your bill will state: LovelyCaribe di AVC S.r.l.s.
Occasionally, for clients with bank accounts located outside of Europe a foreign transaction fee might apply; contact your bank for further details.

REFUNDS
Refunds must be requested in writing within 21 days after the date of your intended service. Once this period has passed, no refunds will be made. We will not make refunds to credit cards other than the credit card that was used for your booking. We may process refunds via wire transfer, in which case we will deduct any bank charges from the refundable amount. We aim to process refund within 72 hours after receiving your refund request and required information. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.

CLAIMS
If you consider that offered services do not match the travel agreement between you and LovelyCaribe, or in the case of objections and / or other situations preventing a flawless performance, you have to report this immediately to the regional LovelyCaribe representative or sales offices. (Contact details are available on your voucher / e-ticket). Failure of this notification will limit LovelyCaribe to contribute in finding an adequate solution. A proper notification of your objection is conditional upon a complaint, (in case no satisfactory solution could be achieved), which must be submitted in writing within 21 days after returning home.

CONDITIONS SPECIFIC TO HOTEL BOOKINGS
Below you will find conditions specific to hotel reservations handled by LovelyCaribe Travel.

Accommodation Rates
The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls and room service will be handled directly between you and the property. Your reservation is guaranteed for late arrival.
Hotels will provide accommodation to the person under whose name the reservation was made ("lead passenger"), and to accompanying persons as per the exact number of adults and children booked into each room. The lead passenger must be present at the time of check-in, and all guests must present a valid passport.
Accommodation is usually available from 16.00hrs on the day of arrival and must be vacated by 12.00hrs on the day of departure. The number of guests in each room is limited to the number of beds provided by the hotel. Rates are inclusive of value added tax.

Child Policy
Infants up to 1 year 11 months: free of charge. Cots must be requested directly at the hotels, with extra cost. At some hotels no cots are available, and infants must sleep in same bed as parent(s).
Children rates will be confirmed during the reservation process.
Normally, children rates apply for ages 2 - 11 years, and only when sharing room with two adults.
Children 2-11 years sharing room with 1 adult must be booked as adults. Some rooms do not have space for an additional bed for children, and therefore maximum capacity is one adult plus one child.
Children 12 years and older must always be booked as adults.
Children are not allowed in 'adults-only' resorts, where minimum age is normally 18 years.

Cancellation Policy
Once you have paid for your reservation, the following cancellation policy applies:

  • If you cancel the reservation 31 days or more before your arrival date, we will refund you the total amount that you paid minus an administration fee equivalent to 3% of paid amount, with a minimum of EUR 30.
  • If you cancel the reservation less 30 until 16 days of your check-in date, we will refund 50% of paid amount.
  • If you cancel the reservation 15 days before your arrival date, once this period has passed, no refunds will be made.


CONDITIONS SPECIFIC TO FLIGHT BOOKINGS
Below you will find conditions specific to flight reservations handled by LovelyCaribe by AVC S.r.l.s..

Fares
Please note that fares are not guaranteed until payment is made and accepted by LovelyCaribe by AVC S.r.l.s. Displayed prices are subject to change but will be confirmed when your booking is completed.
For flights booked by our systems through connectivity to airline systems via global distribution systems (e.g. Travelport Galileo), flight fares and/or taxes will be reconfirmed when e-tickets are issued - in rare occasions an increase of fares and/or taxes may occur, which will be notified to you for acceptance of the new price. You have the right not to accept such a price increase, with a full refund from LovelyCaribe by AVC S.r.l.s.
Besides flight prices and taxes, booking fees and/or surcharges may apply. All such charges will be shown during the reservation process.

Child Policy
Infant rates apply for ages up to 1 year 23 months.
Children rates apply for ages 2 – 11,99 years.
Children 12 years and older must always booked as adults.
Unaccompanied children until 11,99 year and children 12 years and older must always be booked as adults.

Departure Taxes
In some cases departure taxes are payable to the government in the country departed and are non-refundable.

Tickets
Within the next business day (Mon Fri, 9 am 6 pm, GMT05.00) of your booking, you will receive an electronic ticket or supplier confirmation document, which must be printed out and taken to airport check-in on the day of departure, along with the appropriate travel documents.
In rare occasions we might not be able to issue tickets for your selected flights, due to restrictions by certain airlines, in which case we will immediately contact you and we will return all paid amounts.

FLIGHT TIMES / RECONFIRMATION
Flight times are subject to change by the airline, due to operational problems or weather conditions. You must reconfirm your flights with LovelyCaribe by AVC S.r.l.s. within 48 hours prior to your departure. Also, you need to make sure that you can be reached by our staff on the telephone number or e-mail address provided by you during the reservation process, in order to inform you about possible flight schedule changes.
It is strongly recommended not to book any domestic or regional flight connecting directly to your outbound, international flight from Cuba. Change of airport or departure time or flight cancelation caused by the domestic or regional airline, may result in missing your international flight. Costs of rebooking or purchasing additional tickets will be the passenger’s responsibility.

Airline Rules & Restrictions
When you purchase your ticket, you agree to specific airline rules and/or restrictions that apply to your selected flight/fare. You must check these rules and/or restrictions during the reservation process, before online payment.
In most cases, the following rules and restrictions apply:
  • Most fares are non-refundable.
  • Any changes to your flight reservations, as well as cancellations and no-shows will incur additional charges.
  • Airline tickets are non-transferable.
  • Rules and restrictions are imposed by the airlines and are subject to change.
  • In case of cancellations by the airline, alternatives will be those provided by the airlines under airline rules and conditions.


LovelyCaribe by AVC S.r.l.s. must abide by these airline (or flight consolidator) rules and conditions. We will communicate with the airline (or flight consolidator) on your behalf, but we will not be able to offer services, alternatives, refunds, etc except those offered by the airline (or flight consolidator).
We strongly recommend our clients not book domestic flights on the day they have to connect to an international flight.

Cancellation Policy
Cancellation charges depend on specific airline rules and/or restrictions that apply to your selected flight/fare.
You must take into account that:
  • Most fares are non-refundable.
  • Any changes to your flight reservations, as well as cancellations and no-shows will incur additional charges.
  • Airline tickets are non-transferable.


Besides airline cancellation and no-show policy, an administration fee of up to USD 50 (or equivalent in your currency) will apply to all cancellations and modifications to your reservation.

We aim to process refunds within 72 hours after receiving your refund request and required information. However, for flights booked by our systems through connectivity to Global Distribution Systems (e.g. Travelport Galileo), once tickets are issued refunds can take up to 4 (four) weeks from the date of cancellation, as payments and reimbursements to/from the airline are processed through IATAs Billing & Settlement Plan (BSP).

CONDITIONS SPECIFIC TO CAR RENTAL BOOKINGS
Below you will find conditions specific to car rental reservations handled by LovelyCaribe by AVC S.r.l.s..

Prices
Please note prices are not guaranteed until payment is made and accepted. Displayed prices are subject to change but will be confirmed when your booking is completed.
Besides car rental prices, booking fees and/or surcharges may apply. All such charges will be shown during the reservation process.

Additionally, the following charges are payable directly to the car rental company upon car collection:
  • 1. Refundable Guarantee Deposit, Liability Waiver and Additional Driver (depending on car rental company and car model)
  • 2. Airport Collection Fee
  • 3. Drop off charges, depending on distance between pick up and drop off locations.
  • 4. Fuel in Tank-Special Gasoline


Payment & Cancellation Policy
Reservations require payment in advance. Your credit card will be debited within 24 hours after making your reservation. Accepted credit cards - VISA, MASTERCARD, AMERICAN EXPRESS. Your payment will be to AVC S.r.l.s. The charge will be in your selected currency and your bill will state: LovelyCaribe di AVC S.r.l.s..
Payment is for car rental only - liability waiver, fuel in tank, additional driver and guarantee deposit are payable locally upon car collection, subject to conditions of the local car rental company.
Once you have paid for your reservation, the following cancellation policy applies:
  • If you cancel the reservation 31 days or more before your arrival date, we will refund you the total amount that you paid minus an administration fee equivalent to 3% of paid amount, with a minimum of EUR 30.
  • If you cancel the reservation less 30 until 16 days of your check-in date, we will refund 50% of paid amount.
  • If you cancel the reservation 15 days before your arrival date, once this period has passed, no refunds will be made.


We will not make refunds to credit cards, other than the credit card that was used for your booking. We may process refunds via wire transfer, in which case we will deduct any bank charges from the refundable amount. We aim to process refund within 72 hours after receiving your refund request and required information.
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.

Vouchers
Besides our Confirmation E-mail to be received upon completion of the reservation and payment processes, we will send by e-mail a supplier voucher both documents must be printed and presented upon car collection. LovelyCaribe by AVC S.r.l.s. or its affiliates accept no responsibility for delays or the car not being delivered if supplier voucher is not printed and presented to the supplier.

Restrictions
In Cuba: Minimum age 21 years with 2-year driving experience required.
In Dominican Republic: 20 years of age is required, although a supplement for drivers between the ages of 20 and 24 years must be paid.
In Mexico, 21 years of age is required, although a supplement for drivers between the ages of 21 and 24 years must be paid.

GENERAL CONDITIONS
You agree to be bound by the following obligations, including without limitation:
  • You accept financial responsibility for all transactions made under your name or account.
  • In order to make a purchase you must be over 18 years old, be purchasing for yourself and have the legal capacity to make the transaction.
  • You warrant that all the information you provide to us is true and accurate.
  • You must not use the Site for speculative, false or fraudulent bookings.
  • Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.
  • The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
  • The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
  • The Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
  • You are advised to check with the relevant destination, embassy, or tourist office to confirm that the guidance is up to date. In particular with respect to passports and visas requirements, LovelyCaribe by AVC S.r.l.s. does not guarantee to board any passengers who do not have a valid passport or do not comply with the visa requirements of their final destination or guarantee the successful rental of cars or other vehicles to clients who do not have a valid driving or other required license. If you are a citizen of the United States of America you are responsible for obtaining the relevant travel documentation required by the Government of the United States of America for travel to Cuba. LovelyCaribe by AVC S.r.l.s. or its distributors are not responsible or liable in any way if you have not obtained the relevant documents prior to traveling to Cuba. LovelyCaribe by AVC S.r.l.s. or its affiliates are not liable for any penalties or claims by the Treasury Department of The United States of America as a consequence of your traveling to Cuba


SECURITY
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:
  • (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
  • (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services);
  • (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that LovelyCaribe by AVC S.r.l.s. may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.


SUPPLIER RULES AND RESTRICTIONS
We operate both as an agency model and as principal. This means that where we act as an agency model we act as a disclosed agent for third party suppliers, such as a tour operator, hotel, car rentals, carriers, airlines etc. What this means is that the contract for the product is between you and the supplier. However, we may be liable to you if we have been negligent; we have misrepresented important information or have been in breach of any other relevant law.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

CONTRACT FORMATION
No contract will exist between you and LovelyCaribe by AVC S.r.l.s. or its affiliates for the sale by it to you of any product unless and until LovelyCaribe by AVC S.r.l.s. accepts your reservation by email confirming your reservation and issuing you a unique confirmation code. Acceptance will be deemed complete and will be deemed to be effectively communicated to you for all purposes at the time that LovelyCaribe by AVC S.r.l.s. sends the email to you whether or not you receive the email.

ACCURACY OF INFORMATION
LovelyCaribe by AVC S.r.l.s. and its suppliers have taken reasonable care to ensure that the content of the website including all hotels, flights, airlines, car rental information and other information are accurate. LovelyCaribe by AVC S.r.l.s. publishes such information in BONA FIDE. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf and makes no commitment to update such information. You use this Site at your own risk. All general information provided on this Site is provided for guidance purposes only and is subject to change any time.

USE OF PERSONAL INFORMATION
LovelyCaribe by AVC S.r.l.s. makes every effort to ensure that the information you exchange with us online, including personal information and credit card details, is treated as securely as possible to protect information sent between your browser and our systems.
SOFTWARE AVAILABLE ON THIS WEBSITE
Any software that is made available to download from this Website ("Software") is the copyrighted work of LovelyCaribe by AVC S.r.l.s. and its Affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

RESTRICTION OF LIABILITY
In no event shall LovelyCaribe by AVC S.r.l.s. or its subsidiaries or partners be liable for any for delays, accidents, losses, changes of schedules, damages, (whether direct, indirect, punitive, incidental, special, consequential, or otherwise) arising out of, or in any way connected with, the use of or inability to use this web Site or for any information, software, products, or services obtained through or otherwise in connection with this web Site, in each case regardless of whether such damages are based on contract, tort, strict liability, or other theories of liability.

LINKS TO THIRD PARTY SITES
Our website contains links to websites operated by parties other than LovelyCaribe by AVC S.r.l.s.. Such Hyperlinks are provided for your reference and convenience only. LovelyCaribe by AVC S.r.l.s. does not own or control the content of those websites and is not responsible for their content or your use of them. LovelyCaribe by AVC S.r.l.s. does not endorse the content of any of those websites. Inclusion of links to those websites on our websites does not imply that any endorsement of the content of those websites or any control over those websites or their operators by LovelyCaribe by AVC S.r.l.s.

ELECTRONIC COMMUNICATIONS
You communicate with LovelyCaribe by AVC S.r.l.s. electronically whenever you visit our websites or send emails to us. You consent to receive communications from LovelyCaribe by AVC S.r.l.s. electronically and by fax. We will communicate with you by posting notices on this site, by email or by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.

AREA OF JURISDICTION-GOVERNING LAW
These terms and conditions are subject to the Laws of the Italy and to the exclusive jurisdiction of the courts of the Italy.

PERFORMANCE SUBJECT TO EXISTING LAWS
LovelyCaribe by AVC S.r.l.s. performance of this agreement is subject to existing laws. Nothing contained in this agreement is in derogation of LovelyCaribe by AVC S.r.l.s. right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by LovelyCaribe by AVC S.r.l.s. with respect to your use of this website.

SEVERABILITY
If any provision of this agreement is determined to be invalid or unenforceable pursuant to applicable law by any court of competent jurisdiction, the other provisions of this agreement will remain in full force and effect. Any provision of this agreement held to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

FORCE MAJEURE
If as a consequence of Force Majeure, LovelyCaribe by AVC S.r.l.s. is obliged to curtail, alter or cancel a booking and/or any services agreed, the partner and/or client/customer shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term Force Majeure includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal, legislative, military or other authority, strikes, industrial action, or any other reason beyond the control of LovelyCaribe by AVC S.r.l.s.

AMENDMENT TO THESE TERMS AND CONDITIONS
LovelyCaribe by AVC S.r.l.s. reserves the right to amend these Terms and Conditions at any time. This Agreement cannot otherwise be altered without prior consultation and agreement with LovelyCaribe by AVC S.r.l.s.

ENTIRE AGREEMENT
These Terms and Conditions contain the entire agreement between LovelyCaribe by AVC S.r.l.s. and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by LovelyCaribe by AVC S.r.l.s. in writing.

INDEMNIFICATION
You agree to defend and indemnify the LovelyCaribe by AVC S.r.l.s. and its affiliates and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of this Agreement or the documents referenced herein; your violation of any law or the rights of a third party; or your use of this Website.

LIABILITY DISCLAIMER
THE INFORMATION, PRODUCTS AND SERVICES PUBLISHED ON THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION SET FORTH ON THIS WEBSITE. LOVELYCARIBE BY AVC S.r.l.s., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEBSITE AT ANY TIME.

LOVELYCARIBE BY AVC S.r.l.s., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. LOVELYCARIBE BY AVC S.r.l.s., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS AND/OR SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT.
IN NO EVENT SHALL LOVELYCARIBE BY AVC S.r.l.s., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF LOVELYCARIBE BY AVC S.r.l.s., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
THE CARRIERS, AIRLINES, HOTELS, CAR RENTALS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LOVELYCARIBE BY AVC S.r.l.s. LOVELYCARIBE BY AVC S.r.l.s. ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE LOVELYCARIBE BY AVC S.r.l.s. AND THE LOVELYCARIBE BY AVC S.r.l.s. AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

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